Have you thought about a career at the largest HPC centre in the Baltics?
As artificial intelligence, machine learning and access to modern HPC solutions enable scientists and engineers to break new barriers, more than ever, they rely on specialists who can assist with user support, system administration, specific software and customized workflows. Therefore, creative people with technical curiosity and lust for learning are very welcome to join our team.
Exciting challenges, supportive colleagues, international collaboration projects, and fine working environment await you! Please write us an email at support@hpc.ut.ee to check if there are any openings.
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Job description:
Join our dynamic team as an HPC User Support Specialist and play a crucial role in supporting researchers, scientists, and businesses utilizing our cutting-edge high-performance computing infrastructure. You’ll be the users’ first point of contact, providing technical guidance, troubleshooting issues, and engaging experts if needed.
Expected experience level:
Junior
Employment type:
Full-time
Responsibilities:
- Create user accounts.
- Manage user access to systems and data.
- Update compute quotas.
- Update and maintain user guidelines and documentation.
- Take detailed notes during team meetings and publish using Markdown.
- Assist in the onboarding of new users.
- Prepare training materials.
- Collaborate with other support agents and departments to resolve complex issues.
Qualifications:
- Bachelor’s degree (or in progress) in Computer Science, Information Technology, or relevant work experience in a similar field.
- Knowledge of computers, software, and troubleshooting techniques.
- Proven problem-solving skills with the ability to efficiently identify and resolve common customer issues.
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both verbally and in writing.
- Effective time management skills, with the ability to prioritize tasks and manage a high volume of inquiries.
- Minimum B2 level verbal and written English and Estonian.
Nice to have skills or knowledge:
- Experience with high-performance computing environments.
- Familiarity with support ticketing systems.
- Basic understanding of networking, software, and hardware issues related to HPC.
Why to join us?
- Exciting and innovative work on leading infrastructure in Europe.
- Fun and supportive team.
- Inspiring work environment.
- Many opportunities for professional development and training.
- Competitive salary and benefits package.
- Italian fruits on the house.
- Days full of jokes and laughter with colleagues.
Please send your CV by 24.07.25 - click the link “Apply”.
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